Policies & Terms

Last Updated: August 15, 2026

visualorbitdesign ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

1. Information We Collect

We may collect information that you provide directly to us, including:

• Name, email address, phone number, and business details submitted via our contact form
• Payment information processed through our third-party payment provider (Stripe)
• Communications you send to us directly

2. Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address, browser type, operating system, and device information
• Pages visited, time spent on pages, and navigation patterns
• Referring website or source

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer support
• Process transactions and send related information
• Improve our website and services
• Send periodic communications regarding your project or our services
• Comply with legal obligations

4. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and conducting our business, subject to confidentiality agreements.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law.

6. Your Rights

Under the General Data Protection Regulation (GDPR), you have the right to:

• Access, correct, or delete your personal information
• Object to or restrict the processing of your data
• Data portability
• Withdraw consent at any time

7. Contact

For questions about this Privacy Policy, contact us at [email protected] or visit us at Via Roma 5, Lonate Pozzolo, Varese, Italy.

Last Updated: August 15, 2026

These Terms of Service ("Terms") govern your use of the website and services provided by visualorbitdesign. By accessing our website or engaging our services, you agree to be bound by these Terms.

1. Services

visualorbitdesign provides web design, development, and related digital services. All project scope, deliverables, timelines, and pricing are defined in individual project agreements or proposals issued to the client.

2. Intellectual Property

Upon full payment, the client receives ownership of all final deliverables produced specifically for their project. visualorbitdesign retains the right to display completed work in portfolios and marketing materials unless otherwise agreed in writing.

3. Client Responsibilities

The client is responsible for providing timely feedback, content (text, images, branding assets), and approvals as outlined in the project agreement. Delays in client-provided materials may affect project timelines.

4. Payment Terms

Invoicing schedules and payment terms are specified in each project agreement. Late payments may incur a fee of 1.5% per month on the outstanding balance. All prices are quoted in Euros (EUR) unless stated otherwise.

5. Limitation of Liability

visualorbitdesign's total liability for any project shall not exceed the total fees paid by the client for that specific project. We are not liable for indirect, incidental, or consequential damages.

6. Termination

Either party may terminate a project agreement with 14 days' written notice. Upon termination, the client is responsible for payment of all work completed up to the termination date.

7. Governing Law

These Terms are governed by the laws of the Republic of Italy. Any disputes shall be subject to the exclusive jurisdiction of the courts of Varese, Italy.

Last Updated: August 15, 2026

This Cookie Policy explains how visualorbitdesign uses cookies and similar technologies when you visit our website.

1. What Are Cookies

Cookies are small text files stored on your device when you visit a website. They help us recognize your browser and remember certain information.

2. Types of Cookies We Use

• Essential Cookies: Required for the website to function properly (e.g., session management, security). These cannot be disabled.
• Preference Cookies: Remember your settings and choices (e.g., cookie consent selection stored in localStorage).
• Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous usage data.

3. Managing Cookies

You can control and manage cookies through your browser settings. Disabling certain cookies may affect website functionality. Our cookie consent banner allows you to accept or decline non-essential cookies.

4. Third-Party Cookies

We may use third-party services (such as Google Maps) that set their own cookies. These are governed by the respective third-party privacy policies.

5. Changes to This Policy

We may update this Cookie Policy from time to time. Any changes will be posted on this page with an updated revision date.

6. Contact

If you have questions about our use of cookies, contact us at [email protected].

Last Updated: August 15, 2026

At visualorbitdesign, we stand behind the quality of our work. This Refund Policy outlines the conditions under which refunds may be issued.

1. Project Deposits

Project deposits are non-refundable once work has commenced. The deposit secures your position in our project schedule and covers initial discovery, planning, and resource allocation.

2. Milestone Payments

Work is typically billed in milestones. If a project is cancelled after a milestone has been completed and approved, that milestone payment is non-refundable.

3. Full Project Cancellation

If you cancel a project before any work has begun, a full refund of any advance payment (excluding the deposit) will be issued within 14 business days.

4. Dissatisfaction with Deliverables

We offer up to two rounds of revisions per deliverable at no additional cost. If, after revisions, you remain unsatisfied, we will work collaboratively to find a resolution. Refunds for completed and delivered work are assessed on a case-by-case basis.

5. How to Request a Refund

To request a refund, contact us at [email protected] with your project details and the reason for your request. We aim to respond within 3 business days.

6. Processing Refunds

Approved refunds are processed to the original payment method within 14 business days. You will receive an email confirmation once the refund has been issued.